How working with us goes.
Four clear steps. You always know what comes next, and nothing starts until you have approved the scope of work in writing.
- 1
Step 1
Consultation
Every engagement starts with a conversation. We learn about your facility, where things stand and what you need, so we can suggest where to start.
What we cover
- Your facility type and license
- Recent surveys or deficiencies
- Deadlines such as an opening date, renewal or revisit
- Which services might fit
- 2
Step 2
Walkthrough
Next we come to your facility and look at how things actually stand, the same places a surveyor would look.
What we look at
- The building and required postings
- A sample of resident records and staff files
- Your policy and procedure manual
- A conversation with the administrator about daily routines
- 3
Step 3
Contract and scope of work
After the walkthrough we put everything in writing: the scope of work, what is included, the timeline and the cost.
What you get in writing
- A clear list of what we will do
- Timeline and milestones
- Cost agreed before work begins
- Nothing starts until you approve
- 4
Step 4
We get to work
With the contract approved, we provide the agreed services, whether that is a full setup, a mock survey, a plan of correction or monthly audits.
What to expect
- Work done on the agreed schedule
- Regular updates on progress
- Written findings and next steps
- Ongoing support if you want it
Step one is a conversation.
Tell us about your facility and we will reach out to set up your consultation.